Your Member Services are here to answer any questions you may have. Their contact information is outlined below:
| Country | Local phone number | International Number | Email address | Opening hours (Mon-Fri) |
| Japan | 03 5212 7431* | +81 3 5212 7431 | memberservices.jpn@ihc-wyn.com | 11 am to 7pm – Open daily |
| Indonesia |
001 803 3216 0302 (Free) |
+61 7 5512 8002 | memberservices.in@ihc-wyn.com | 8am to 5pm |
| Thailand | 1800 013 730 (Free) | +61 7 5512 8004 | memberservices.th@ihc-wyn.com | 8am to 5pm (Mon-Sat) |
| Philippines | 1800 1550 0010 (Free) | +63 8 2226 1110 | memberservices.ph@ihc-wyn.com | 9am to 6pm (Mon-Sat) |
| China | 400 920 0896* | +86 400 920 0896 | memberservices.cn@ihc-wyn.com | 9am to 7pm |
| International (English) | N/A | +61 7 5512 8001 | memberservices@ihc-wyn.com | 9am to 6pm PHT |
| *standard call charges apply |