Your Member Services are here to answer any questions you may have. Their contact information is outlined below:

  • 03-5212-7431  / 7days a week / 11am – 7pm (Japan time)
  • New Year holidays: Closed
Country Local phone number International Number Email address Opening hours (Mon-Fri)
Japan 03 5212 7431* +81 3 5212 7431 memberservices.jpn@ihc-wyn.com  11 am to 7pm – Open daily
Indonesia
001 803 3216 0302 (Free)
+61 7 5512 8002 memberservices.in@ihc-wyn.com  8am to 5pm
Thailand 1800 013 730 (Free) +61 7 5512 8004 memberservices.th@ihc-wyn.com  8am to 5pm
Philippines 1800 1550 0010 (Free) +63 8 2226 1110 memberservices.ph@ihc-wyn.com  9am to 6pm
China 400 920 0896* +86 400 920 0896 memberservices.cn@ihc-wyn.com 9am to 7pm
International (English) N/A +61 7 5512 8001 memberservices@ihc-wyn.com  9am to 6pm PHT
*standard call charges apply